Shopify Compliance for Healthcare Related Stores: Exploring the Offered Level

Shopify Compliance for Healthcare Related Stores: Exploring the Offered Level

Shopify is a popular platform for e-commerce stores, offering a range of features and integrations to help businesses sell products online. However, if you are operating a healthcare-related store, you may be wondering about the level of compliance that Shopify provides.

At Shopify, we understand the importance of compliance with regulations, especially in the healthcare industry. Shopify offers a range of features and tools that can help healthcare-related stores meet their compliance needs. For example, our platform is HIPAA compliant, providing encryption and security measures to protect sensitive patient information.

Shopify’s Compliance Features for Healthcare Stores

Shopify is a popular e-commerce platform that provides different tools and functionalities that can help businesses comply with various regulations and standards. Below, we’ll go over some of the compliance features that Shopify offers for healthcare stores.

HIPAA Compliance

Shopify is not HIPAA compliant, which means that it cannot directly support the hosting and storage of protected health information (PHI). However, Shopify offers a few workarounds that can help healthcare businesses adhere to HIPAA regulations. One of these workarounds is to use third-party apps that can securely store and transmit PHI. Additionally, healthcare businesses can sign a Business Associate Agreement (BAA) with Shopify Plus, which can provide the necessary regulatory safeguards for handling PHI.

PCI Compliance

When it comes to PCI compliance, Shopify has taken significant steps to ensure that its platform is secure and compliant with the Payment Card Industry Data Security Standards (PCI DSS). Shopify is certified as a PCI Level 1 Service Provider, which is the highest level of certification available. This certification means that Shopify follows strict security protocols for handling credit card information, and its platform is regularly audited and tested to ensure compliance.

GDPR Compliance

The General Data Protection Regulation (GDPR) is a comprehensive data protection law that is applicable to businesses that operate within the European Union (EU) or process the personal data of EU citizens. Shopify is GDPR compliant and provides tools and resources to help businesses comply with GDPR requirements. For example, Shopify enables businesses to obtain explicit consent from their customers before collecting and using their personal data. Additionally, Shopify provides a Data Processing Addendum (DPA) that outlines the responsibilities of each party regarding GDPR compliance.

In conclusion, Shopify provides various compliance features that can be particularly useful for healthcare businesses. While Shopify is not HIPAA compliant, it offers workarounds and solutions that can help these businesses handle PHI securely. In addition, Shopify is certified as a PCI Level 1 Service Provider, ensuring that its platform is compliant with PCI DSS. Finally, Shopify is GDPR compliant and provides tools and resources that can help businesses comply with this regulation.

HIPAA Compliance on Shopify

For healthcare-related stores, it’s important to ensure that the website platform is compliant with the Health Insurance Portability and Accountability Act (HIPAA) regulations. Shopify does not claim to offer HIPAA compliance, and as such, it is not a suitable platform for processing and storing protected health information (PHI).

However, Shopify does offer several features and settings that can help healthcare stores maintain some level of compliance with HIPAA regulations. For example, Shopify allows store owners to set up password-protected storefronts and restrict access to certain pages or products. This can help to prevent unauthorized access to PHI by unauthorized users.

In addition, Shopify also provides built-in SSL encryption, which helps to protect sensitive information such as login credentials and payment information. All online stores hosted by Shopify are secured with SSL certificates, making them more secure for both merchants and customers.

It’s important to note that even with these features, Shopify cannot be fully HIPAA compliant. This is because HIPAA also requires administrative policies and procedures, as well as physical and technical safeguards, to ensure the security and privacy of PHI.

If you’re running a healthcare store that requires HIPAA compliance, it’s important to partner with a third-party service that specializes in HIPAA-compliant hosting and security. There are many third-party solutions available that integrate with Shopify, which can help healthcare stores to maintain full compliance with HIPAA regulations while still enjoying the benefits and flexibility of Shopify’s e-commerce platform.

FeatureCompliance Level
Password Protected StorefrontsPartial Compliance
SSL EncryptionPartial Compliance
Administrative Policies and ProceduresNot Offered
Physical and Technical SafeguardsNot Offered

Overall, while Shopify does offer some features and settings that can help healthcare stores maintain partial compliance with HIPAA regulations, it is not an appropriate platform for processing, storing, or transmitting PHI without partnering with a HIPAA-compliant third-party service.

Additional Security Measures for Shopify Healthcare Stores

When it comes to healthcare-related online stores, adhering to strict security standards is crucial. Therefore, Shopify has implemented several additional security measures to ensure that these stores are safe and secure for both merchants and customers.

Secure Hosting:

Shopify’s healthcare stores are hosted on a secure and reliable infrastructure. They use dedicated servers, which are specifically designed to protect sensitive data from outside threats. Additionally, Shopify is PCI DSS compliant, covering all six categories of PCI standards.

SSL Encryption:

Shopify uses SSL encryption to protect all data transmitted through its healthcare stores. This added layer of security prevents unauthorized access to sensitive information, including credit card numbers, addresses, and names. Shopify also provides SSL certificates free of charge for custom domains.


Shopify ensures that their healthcare-related stores meet HIPAA (Health Insurance Portability and Accountability Act) requirements. HIPAA is a U.S law that mandates data privacy and security provisions for safeguarding medical information. Shopify provides merchants with information and resources to satisfy HIPAA compliance requirements.

In conclusion, Shopify takes security seriously for its healthcare-related online stores. With features like secure hosting, SSL encryption, and compliance with applicable laws, Shopify provides merchants and customers with peace of mind.

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